Following the announcement from the Welsh Government on Tuesday 29th of September,guests outside the Conwy Borough Council will not be allowed to travel into Conwy to stay with us from 6PM on October 1st 2020. The Welsh Government will be review this again in 2 weeks when we hope to get an update of the situation. If you have a booking with us in the next few weeks we will be in touch in the coming days. Thank you for your support we are doing our best at this difficult time with a situation which is beyond our control.
Before you book here are some changes we have made to protect yourselves , us and our community
The office will be closed you will need to phone on your arrival to site and staff will come out to meet you. If you need us during your stay please call us on the mobile number displayed on site.
Please follow social distancing at all times.
Please use hand sanitisers
No Day visitors on site at any time
Due to covid guidelines fridges and freezers will be unavailable.
If you have a portable loo please use.
For further details please see our guidelines below
Covid 19- Guidelines at Cefn Cae Camping Site, Rowen , Conwy LL328YU
We have spent the last past 3 months putting in place covid-19 compliant work practices to ensure your safety;
We have changed some of our procedures to ensure we keep guests and staff safe and well whilst staying with us. Whilst there are some new processes and procedures that may be unfamiliar, and some elements may take slightly longer than usual due to our COVID Secure protocols, but rest assured our usual high standards of friendliness and cleanliness will ensure you continue to enjoy the Great Outdoors with us.
Due to covid-19 and to limit the amount of interaction between ourselves and guests reception is closed and we will meet you outside. We aim to provide a contact less arrival and departure process wherever it is possible.
We ask all customers not to come if you or a member of your household have had symptoms in the 2 weeks leading up to your booking. Cancellations made due to you or a member of your household having symptoms of covid-19 will be kept on your account for a year.
Lock down- If the country goes back into lock down, all bookings due to arrive in that period will be transferred to another preferred date or credit noted to use at a later date.
On arrival to site
After you have paid for your booking we will send you your confirmation. Please print this confirmation of payment and present during check in. When you arrive on site please stop by reception, Please stay in your car and only drop your window and a member of staff will come and check you in and check details with you or call Warden’s number on the notice board . You and we will then be taken to your pitch and given a map of the site. Please stay in your car until we have left you at your pitch. Please remember to follow the rules regarding pitching the number is the centre of the pitch cars to be parked in gear and across (if you are parked on non-electric pitch)
Once you are pitched
Once you are pitched you may need to hook to the electric box and collect your water before and after using please sanitise your hands. Various places are available to sanitise your hand but we do recommend you have your own.
Social distancing must be practiced on the site. This means no close interaction between people in your unit with people in other units always keep to Government guidelines. Keeping to government no more than 1 household to meet outside keeping to the 2 meter social distancing.
Using Site Facilities
Most, if not all of our common areas will be open with social distancing measures in place. Sorry fridges/freezers and electric charging locker will remain closed. Outdoor sinks will be available.
Please keep to social distancing guidelines at all times.
You must sanitise your hands on various areas on site i.e before and after using toilets, water point and Electric hook up points, Elsan disposal point.
We ask that you accompany your children at all times to the facility block to ensure they can keep social distancing. Please be patient at busy times.
If you have your own toilets and washing area we do suggest that this is obviously the safest option and will help us avoid queuing. We also suggest washing teeth within your own unit disposing correctly in the elsan gray waste disposal. To avoid queuing we kindly ask you to use a washing bowl to wash dishes wherever possible. Please remember all chemical loo content and gray water used for washing etc must be disposed of correctly using either of the chemical disposals located by the toilet blocks, Under no circumstances are these to be disposed of on our pitches or bins.
Please sanitise your hands, before and after using the chemical disposal point and clean up after yourselves, please use sanitising gel again after using the chemical disposal point. If you use disposable gloves please dispose them correctly and safely in the allocated bins.
As you would expect we've increased the rigour and frequency of cleaning and sanitising products, and enhanced the regularity of disinfecting surfaces across all common areas. The toilet block will be closed twice a day to allow a deep clean to take place. There will also be 4 supplementary clean ups though out the day times will be displayed in facility block.
If the facility has reached its capacity level of 2 people within the toilets, there will be a need to queue externally. For your safety we suggest wearing face mask in communal areas. The majority of our Toilets/ showers are self-contained individual units therefore please queue accordingly until the room becomes available. Please observe the floor markings, which will indicate the appropriate social distancing requirements.
Please observe the floor marking signs, which will indicate the appropriate social distancing requirements. Do not enter any narrow area unless it is clear you can pass to your destination.
Our other common facilities toilet blocks and waste disposal areas will be limited to use by one family group at any one time to meet social distancing requirements.
Please observe the cones, which will indicate the appropriate social distancing requirements.
What we expect of Guests
As the saying goes, ‘we are all in this together’ and by respecting each other and the guidance provided by the Government we can all stay safe and well. Please use common sense and respect others we are not there to guide you in your every move.
No day visitors on site this year due to covid restrictions.
Keep to footpaths where possible and do not shortcut across pitches.
Always follow the current Welsh government guidance on-site and in the local area.
Respect social distancing – 2 meters here in Wales
Regularly wash your hands for 20 seconds.
Try and bring food with you or you can book for our local Spar shop to deliver items to the site entrance.
If you or anyone in your party become unwell on-site
We really hope this doesn't happen but if you’re staying on-site and feel unwell and show any symptoms of Corona Virus please follow the guidance below.
Go online or call NHS 111.
Call the site phone number 01492650011 to let the site know that you feel unwell and make your way home we can't allow guests to self isolate on site if the are unwell.
Checking out at the end of your stay
When checking out please vacate your pitch by 11am.
Take all rubbish to the bin and make sure pitch is left clean and exactly how you found it.
All gray waste and chemical loo to be disposed of in the chemical disposal point.